NAPA AutoCare Code of Ethics
As a NAPA AutoCare Center, we adhere to a strict Code of Ethics so customers will know up front what to expect. As part of this pledge, we pledge to:
- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repair and maintenance to the car owners that is necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service, and are equal or exceeds those recommended by the vehicle’s manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
LTR Auto, Inc.
1370 Hwy 78 E -- Wayland, IA
(319) 256-7001
Monday - Friday 7:30am-5:30pm
